Parts can only be returned to us with an authorized returns number, please contact us on 020 7732 3851 or email sales@bbs.co.uk to obtain your authorization number.

All parts are covered by the manufactures warranty which is one year unless stated otherwise.  Faulty parts will go back to the manufacture for testing, once the manufacture have confirmed the part is faulty only then will a refund or replacement be issued, this can take a number of weeks. Burner and Boiler Spares will not be liable for any costs/fees or installation charges resulting in replacing faulty parts or any damage caused by the product.

If you receive the wrong goods or the goods are broken you must advise us within 48hours.

For items that are not required must be returned to us within in 28 days of you receiving the goods, those products must be in their original packaging, un-used and in a re-sellable condition. PCB’s and gas carrying products are non-returnable.

Please send your returns to the address below and clearly mark on the outside of the box your authorized returns number.